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Unfortionately we have received no communication, e-mail or otherwise, or indeed any ticket booking in the last five years, from somebody whose surname was Madison. It's pretty obvious he shouldn't be touching *anything* customer facing. I look forward to coming to a future Starfury event! If you ask for it before hand you are told you are “risking the companies finances” - like you personally are responsible for potential financial ruin. The first 24 hours involved prize pooches and daleks with handbags, as I wrote the other day. I have been attending events all over the world for 30+ years, and without a doubt this company has provided the worst customer service I have ever experienced. As per previous review - I have been advised by Starfury that I am barred for purchasing any further tickets from them and barred from attending any future events after asking for a refund for tickets for the Lucifer concention, … No wonder people are afraid to ask questions in their Facebook group with bullies like that "in charge".What I couldn't believe is that last year someone had made a joke (yes a very clear joke) about "tying up Aimee Garcia and bringing her to the convention". How can that be topped? The place to buy tickets for all your Starfury events. The reason for my review now is to commend Starfury on their customer service during the current pandemic. It is run how any normal person would want to run a company. All rights reserved. The conventions themselves seem to be run "OK", my concern is mostly with their abysmal customer "service" and the people they have working for them both in their Facebook group and at the conventions.Sean Harry who is the face of Starfury should really not be interfacing with customers, period. I've been going to Séan Harry's Starfury conventions for over twenty years, and have never had anything but a fantastic time. Starfury has always been inclusive and orientated as far as possible towards the fans.Sean has always been very clear about the refunds due to the date changes forced on him by covid. Click here to be taken to our archive of images from the Photo Sessions taken at Starfury Conventions. Starfury Conventions is a company that run several yearly science fiction conventions in … People who have contacted him politely asking for a refund are being told they are being "rude" then immediately banned from all future conventions. If there's one thing to look forward to, after the pandemic has finished it's destruction, is the opportunity to attend a Starfury Convention.I have attend several over the last 12 years or so and, without hesitation, can declare the events have given me the happiest, most memorable, exciting experiences of my life.The head of this organisation, Sean Harry (a most delightful chap), has assembled a fantastic team who work hard to ensure attendees have the most wonderful weekend meeting their heroes, in the safest and well organised environment.Whether your favourites are DC, Marvel, Buffy, The 100, or any other cult show or movie series, Starfury cannot be beaten for variety, quality and, without doubt, value for money.Among other wonderful celebs, I'm meeting Stargirl next year! At an event he is always around, making sure everything is going to plan, and is very approachable. Starfury: Ultimates 2019 tiene 2.384 miembros. Not once have I had occasion to be disappointed with any of their policies, decisions, events, communication, clarity and transparency. Very prompt refund experience. I use to go to starfury events years ago (Nocturnal Conventions) and back then I found everyone to be friendly and very helpful. Aimee Garcia, Lesley-Ann Brandt, Kevin Alejandro, Ildy Modrovich, Joe Henderson, and … When Sean (for those who don’t know, he runs these events) discovered people who are understandably annoyed at Starfury were giving him bad reviews he went straight to his Facebook pages, acted like he was being victimised by the villains of the day, and asked people to give him better reviews. Given the information provided by Starfury over the course of this year so far and my own experience as a ticket holder for several upcoming Starfury events - I am confident that should the current situation not be resolved enough to allow a safe, fan-friendly convention experience by the rescheduled 2021 dates, they will be postponed again with a similar refund policy. You will not receive a physical ticket in the post. The conventions always take place during a weekend, starting with registration and opening ceremony Friday evening, and … Meet actors from your favourite TV shows and movies at Starfury Conventions! I genuinely can't find anything negative to say. Starfury Conventions is a company that run several yearly science fiction conventions in the United Kingdom, as well as conventions for other genres. Check out the other 1-star reviews, they are pretty telling.What they really need is a real customer service director who informs and updates customers and who runs their Facebook group. Every event has ran so smoothly and I’ve made so many friends at the events. Bear witness to this historic spectacle in 2020! Starfury is alone in this business; it’s competitors are so far behind with their customer service, organisational ability, and general perceptiveness, intuition and common sense. He's nothing more than a petulant child and keyboard warrior who cannot stand anyone giving him criticism or ideas as to how to make his conventions better. Everyone knew it was just a fun post by someone who wanted to see that actress. I want to review starfury ultimates and I want to review it in an unbiased way as I always try to. Best prices, best guests and offers the best weekend you’ll ever have!! I've been going to Séan Harry's Starfury conventions for over twenty years, and have never had anything but a fantastic time. Welcome to the Starfury Online Store This store is hosted on a Secure Server for your easy of mind and protection against fraud. He has handled this dreadful 2020 with a level of service that you wouldn't get from anyone else. I’ve nothing wrong to say about starfury. Very prompt refund experience. I want to be clear I understand that the pandemic has hit everyone hard, but that understanding can only explain and contain so much.I also suggest you look at the timing of these reviews. Séan himself is a big fanboy like the rest of us, and he is all about making sure that people have a great weekend. Even if they had said I need to wait 2 more weeks I could have waited I didn't need the money Urgently but sadly this is what happened Ps that was all my follow up email there was no rudeness I can prove it with screenshots. So, on Friday the 15 th of April, after writing on my thesis, I hopped onto a train to London, and there I met up with Nikky, the other Belgian fan, and we headed towards our hotel in Heathrow before going to registration at the convention. Even if they had said I need to wait 2 more weeks I could have waited I didn't need the money Urgently but sadly this is what happened Ps that was all my follow up email there was no rudeness I can prove it with screenshots. I look forward to the 2021 conventions as long as it is safe to do so. Due to the Covid-19 pandemic, the UK Lucifer convention, which was set to take place on April 3-5, has been postponed to a later date. GROW UP!There are now people asking for refunds due to some COVID related re-bookings. He's never, ever, proven he's gotten even one death threat or anything like that. Please consider that just because your experience has been different it is not evidentiary of everyone’s, neither is it okay to dismiss claims based simply on Sean’s word that everyone has been rude or threatening. © 2021 Trustpilot A/S. Given this confidence I will happily continue to purchase available photo ops for the events I’m attending, even now in the middle of this pandemic. Categories My Reviews My Settings Install App Help Log out … Starfury always informed me about everything new and was very quick to refund me everything. Absolutely a great company with a good understanding of what their costumers/attendees want! For the best experience and greatest memories, Starfury lead the way. I genuinely can't find anything negative to say. This is the pre-hardmode version of the Star Wrath. June 11th - 13th, 2021Hilton Metropole Hotel, Birmingham INFORMATION: Please be aware that tickets are collected at the event. Check out the other 1-star reviews, they are pretty telling.What they really need is a real customer service director who informs and updates customers and who runs their Facebook group. Sean is an amazing organiser — he’s legend! Even his moderators need to step down and let people who aren't whiny children step up and do things in an adult manner, they have treated members of the group like garbage, insulted and attacked members (including new members of the group) and have acted as bully "keyboard warriors" on many occasions. When you offer the same events yearly and *postpone* this years ones that is exactly what it is) has been ridiculous. It’s sadly incorrect, I gain nothing by telling the truth about my terrible experience with your customer service.I have no desire to contact you again, I have spoken to your company enough and am tired of the terrible, passive-aggressive customer service where you will pretend to be a victim.Heads up to those who are surprised about the 1 star ratings. If a player loses their starfury cape, it can be reclaimed from Diango at a cost of 100,000 coins. Posts about Starfury Conventions written by streaktales. I look forward to coming to a future Starfury event! The first time attending was a one day pass and I was a novices, it was the first convention I had ever attended, have been coming to Ultimate even since and have booked to go LuxI have always met and made new friends Unfortunately due to a clash in my diary had to cancel Ultimates Agents Assemble, I request a refund which was processed within hours of my request If dates change again I won’t hesitate in booking again. Some other convention companies are not offering the option of refunds (again, because legally they do not have to) and yet they have not been subjected to the same personal attacks on social media such as those I have read which Sean has had to face. He has given full refunds, and has kept us informed at every step of the way. It was held in Birmingham from 7-9 February 2014 and was organised by Starfury Conventions. One's SG, there's meant to be a Gotham one, and he mentioned a couple of weeks ago about 'a … The starfury staff is an upgraded starfire staff, a two-handed magic weapon. I wish I were joking, but he's that nuts.I am more than happy to never attend another Starfury convention until they ditch Harry and get an adult in charge of communication and customer service. The customer service this company offers is worse than a 5 year old food critic.Sean will claim everyone is “rude” when they complain - please refer to all other 1 star reviews his responses are all the same - then he will just ban people because they have the gaul to respond to his passive aggressive emails with anything but cloying love.The refund process over the cancellation of these events due to the pandemic (yes, cancellation. Been going to Starfury conventions for the past 2 years! If I was to rate the event itself it’ll be 5 stars, but that’s not how this works because the event is not a vacuum. It’s sadly incorrect, I gain nothing by telling the truth about my terrible experience with your customer service.I have no desire to contact you again, I have spoken to your company enough and am tired of the terrible, passive-aggressive customer service where you will pretend to be a victim.Heads up to those who are surprised about the 1 star ratings. Some self entitled individuals have responded to this with nothing but vitriol (though in their warped minds I sure they see themselves as having been absolutely justified) and then act all surprised when he doesn’t want to have to deal with them again! Show this when you arrive at the event to collect y People who have contacted him politely asking for a refund are being told they are being "rude" then immediately banned from all future conventions. The Starfury cape is also animated, similarly to the Fire cape. However, Sean (apparently lacking in any sense of humor) actually saw this as a real "threat" that Aimee would be kidnapped (No, i'm not joking) and dug through all of social media to find out who that person was who posted it and STALKED that person to make sure they were banned from all conventions. 100% recommend!!! 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